To submit a new helpdesk ticket:
Click the “Submit a Request” link in the upper right hand corner of the helpdesk webpage
If you are not already signed in, click the link “Google” to sign in using your google account
You will be required to use your "username@marysvilleohio.org" account to sign in
If it is your first time logging into the system you will need to click the “Register” link to confirm your email address.
Use the dropdown and text fields to provide the information needed for your helpdesk request
It is important to make sure you have requested the proper category in the first dropdown(“IT Request” or “Facilities Request” etc.) as this will change the available options in the remainder of the dropdown fields
You can use the “Attach File” link to attach a document or screenshot to your ticket if needed.
Once all of the required information has been provided, you will need to click on the “Submit” link(located in the bottom right of the request form) to finalize your request.
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